You Get What You Pay For
A popular story within the cruise line industry relates that on April 12, 1912, a British citizen, Mr. Ralph Henderson, successfully argued that he shouldn’t have to pay the full rate for his outside cabin on his cruise ship. Henderson pointed out that the ship was new and its crew was still learning the various service routines of the ship. Reluctantly, he was given a 10 percent discount by the reservations manager of the H.M.S. Titanic.
– John M. Capozzi, Why climb the Corporate Ladder When You Can Take the Elevator” 500 Secrets for Success in Business, Villard Books, New York.
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Getting Ahead
Jan E.W. Tegart in Reader’s Digest tells this story: “On my way to an appointment during a heavy rainstorm, I received a call on my pager that required an immediate response. When I spotted a pay phone, I parked my car and stepped out into the deluge. As I approached the telephone, it started to ring. Water running down my face, I told the caller there was no one around, and that I needed to make a call right away. ‘You wouldn’t be standing in the rain if you had a cellular phone,’ the man replied. ‘Look across the parking lot. I’m the guy in the car waving.’ He was a car phone salesman, waiting for potential customers.” Now that’s a salesman who wants to get ahead!